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  • GRAX
GRAX

This add-on is operated by GRAX

Salesforce Data Lakehouse for Analytics, AI, ML, and more!

GRAX

Last updated September 20, 2024

Table of Contents

  • GRAX for Heroku
  • Support
  • Contact Us
  • FAQ

GRAX for Heroku

GRAX Data Lake and Data Lake House deployed to Heroku empowers you to collect, protect, and reuse your Salesforce history. GRAX platform includes Salesforce Backup, Archiving, Metadata Backup, Sandbox Seeding, Data Lake, and Data Lake House.

Heroku Deployment

GRAX platform deploys and runs 100% on Heroku in minutes. GRAX automatically upgrades itself nightly in alignment with Heroku daily restarts. See the production, development, and free trial steps below. In <10 you are collecting you Salesforce history, Data Lake, and Data Lakehouse.

To complete the setup, follow the Heroku Installation Guide.

Step 1 - Deploy
Step 2 - Connect Connect to Salesforce
Connect Blob Storage
Step 3 - Turn GRAX On Turn Auto Backup On
Step 4 - License Look for an email from Heroku with the subject

   “Heroku - You have been invited to install engagementgraph:”

or contact sales@grax.com for a trial environment.

Documentation

  • Heroku Installation Guide
  • Heroku Data Management
  • Auto Backup
  • Metadata Backup
  • Archiving
  • Data Lake + Data Lakehouse
  • Architecture

Support

GRAX provides customer support for our software solution. Standard support is included in the software licensing fees associated.

Support requests that fall outside the standard implementation provided by GRAX incur fees based on the time and materials involved. These fees can also incur during troubleshooting in situations where the issue or problem and resolution aren’t within the scope of a solution or service provided by GRAX. Typically, these fees are hourly labor charges related to the time a technician or engineer spends working on the request.

GRAX Standard Support Guidelines

  • Create a help ticket on Grax Support or Get Support within GRAX
  • Explore our documentation
  • Email us at help@grax.com

Contact Us

Contact GRAX for a free trial environment.

FAQ

Why is GRAX called engagementgraph?

GRAX auto backup learns, evolves, and consumes Salesforce object schema changes automatically. As GRAX retrieves all objects, fields, data, and metadata it builds a weighted schema-less graph of data, history, metadata, and binary data powered by Heroku. The graph is used to rebuild object hierarchies, restore snapshots in time, audit historical data, and recover from adverse events. GRAX is a historical 3-dimensional schema-less graph at its core. The original name for GRAX for Heroku was “engagementgraph”, which simply is what powers GRAX similar to a neural network.

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