GRAX
Last updated July 03, 2024
Table of Contents
GRAX for Heroku
GRAX is a Data Lifecycle Management platform deployed to Heroku allowing you to collect, protect, and reuse your Salesforce history. GRAX platform includes Salesforce Backup, Archiving, Metadata Backup, Sandbox Seeding, and History Stream on all licensing levels.
Heroku Deployment
GRAX platform deploys and runs 100% on Heroku in minutes. Production, development, and free trial step below. Complete Heroku Installation Guide. GRAX automatically upgrades itself nightly in alignment with Heroku daily restarts
Step 1 - Deploy | ![]() |
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Step 2 - Configuration | Add WEB_APP_URL to Settings - Installation Step #2 in the help doc |
Step 3 - Connect |
Connect to Salesforce Connect Blob Storage |
Step 4 - Turn GRAX On | Turn Auto Backup On |
Step 5 - License | Look for an email from Heroku with the subject “Heroku - You have been invited to install engagementgraph:” or contact sales@grax.com for a trial environment. |
Documentation
- Heroku install guide
- Heroku data management
- Auto backup
- Metadata Backup
- Archiving
- History Stream
- Architecture
Support
GRAX provides customer support for our software solution. Standard support is included in the software licensing fees associated.
Support requests that fall outside the standard implementation provided by GRAX incur fees based on the time and materials involved. These fees may also be incurred during troubleshooting in situations where the issue/problem and resolution are not within the scope of a solution or service provided by GRAX. Typically, these fees are hourly labor charges related to the time a technician or engineer spends working on the request.
GRAX Standard Support Guidelines
- Help Ticket: Create a help at https://www.grax.com/support/ or ‘Get Support’ within GRAX
- Explore documentation at https://documentation.grax.com/
- Email – help@grax.com
Contact Us
Please contact GRAX for a free trial environment. GRAX Website GRAX Documentation
FAQ
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Why is GRAX called engagementgraph?
GRAX auto backup learns, evolves, and consumes Salesforce object schema changes automatically. As GRAX retrieves all objects, fields, data, and metadata it builds a weighted schema-less graph of data, history, metadata, and binary data powered by Heroku. The graph is used to rebuild object hierarchies, restore snapshots in time, audit historical data, and recover from adverse events. GRAX is a historical 3 dimensional schema-less graph at it’s core. The original name for GRAX for Heroku was “engagementgraph” which simply is what powers GRAX similar to a neural network.